Quick summary
What customers should know first.
When you use our website, you may provide data such as your name, email, phone number, address, e-Invoice details, design files, artwork links, order details, and payment records. We use this data to keep the customer journey smooth from catalog to checkout and onward to production or delivery.
- We do not sell your personal data to third parties.
- Some data is shared only when needed for payment, delivery, Google sign-in, hosting, security, or legal compliance.
- Artwork and uploaded files are handled for review, approval, production, and post-sales support.
Important note:
This policy applies to the Kedai Banner Kangaq website, including registration/login, cart, checkout, artwork upload, customer dashboard, and related inquiry forms.
1. Data we collect
Depending on what you do on the website, we may collect the following categories of data:
- Account information such as name, email, phone number, address, hashed password, profile image, and customer registration type.
- e-Invoice information such as invoicing full name, company name, registration numbers, identity number, and TIN where required.
- Order information such as selected products, size specifications, quantity, finishing, selected PDF pages, comments, and pickup or delivery status.
- Artwork information including uploaded files, design links, file metadata, and visual materials submitted for production.
- Technical information such as IP address, browser type, login sessions, security tokens, and basic interaction logs for system stability and security.
2. How data is used
We use your personal data only as needed to operate the website and the order workflow.
- To create and manage customer accounts, including standard login and Google sign-in.
- To prepare quotations and process cart, checkout, payment, and order confirmation.
- To review and use design files for production, proofing, or order-related communication.
- To provide customer support through email, phone, WhatsApp, or other channels you use.
- To protect accounts, prevent misuse, and preserve system integrity.
- To meet business recordkeeping, tax, e-Invoice, and legal compliance requirements.
3. Disclosure to third parties
We only share data where necessary to complete the service flow or where required by law.
- Payment providers to process transactions and bill references.
- Courier or delivery partners for fulfilment and delivery tracking.
- Google or identity providers used for third-party sign-in.
- Technical vendors helping with hosting, email, storage, security, or system recovery.
- Authorities or professional advisers where required for legal, tax, audit, or dispute purposes.
We do not sell customer data.
If any service provider processes data outside Malaysia, we rely on reasonable safeguards and appropriate contractual controls.
4. Cookies, logs, and security
This website uses session data, cookies, and certain system logs to keep login, cart, language settings, security, and performance working properly.
- Cookies/session data help maintain login state, CSRF protection, cart data, and certain preferences.
- Technical logs may be recorded for troubleshooting, security audits, and fraud prevention.
- We use reasonable safeguards such as restricted access, password hashing, secure connections where available, and internal operational controls.
5. Data retention
We retain data only for as long as necessary for active accounts, production, order records, post-sales support, tax/e-Invoice compliance, and reasonable dispute resolution.
Design files, order records, and transaction records may be kept longer than ordinary browsing data because they relate directly to fulfilment, reprint reference, or business audit records.
6. Your rights regarding personal data
Subject to applicable law, you may request access to, correction of, or updates to your personal data, and in some cases request withdrawal of consent or restrictions on data use.
For privacy-related requests, contact us using the email or primary number shown on this page.
7. External links and policy updates
Our website may link to Google, WhatsApp, maps, payment gateways, or other third-party sites. Each third-party platform has its own privacy practices and policies.
We may update this policy from time to time to reflect operational changes, new features, or legal requirements. The latest version will be posted on this page with an updated revision date.
